Support Hours
Monday – Friday @ 9 am – 4 pm PST
Sales & Product Insight
Phone: 1-877-RIDE1UP (1-877-743-3187)
Sales support is available Saturday & Sunday 8:00 am – 1:00 pm PST
Email: Please complete Contact Us form below
After Hours: Chat widget will become available
Technical & Order Support
Email: Please complete Contact Us form below
Our US based support team operates via email using the Contact Us form. Most inquiries can be answered quickest by searching our Support Page.
Important: For technical support, please include photos and/or videos to help our team expedite your inquiry.
Our product warehouses are located in Sparks Nevada and Salt Lake City Utah, but our operations are based out of San Diego, California.
1851 San Diego Ave. Suite 140, San Diego, CA 92110
1-877-RIDE1UP
Seasoned Bike Mechanics Offer Expert Technical Support and Friendly Customer Service.
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Every Ride1Up ebike Comes With a Warranty Against Manufacturing Defects. *Terms Apply
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We're Confident That You'll Be Thrilled! If Conditions Are Met, Send It Back For a Refund. *Terms and Model Exclusions Apply
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On All Bikes to Contiguous 48 States. Direct shipping to Canada starts at $100. Exclusions Apply.
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